Right of withdrawal

Fourteen days to change your mind on the paperback. The ebook is delivered at once with your consent.

The paperback

You have the right to withdraw from the contract within 14 days without giving any reason. The period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the book.

To exercise the right, inform us of your decision by an unequivocal statement: the “Withdraw from contract here” button in your library, an e-mail to [email protected], or a letter to Korte Zoutstraat 20, 9300 Aalst. You may use the model form below. It is enough to send your communication before the period has expired; we acknowledge receipt by e-mail at once.

We reimburse all payments received from you, including the standard delivery cost, without undue delay and at the latest 14 days after we are informed, using the same means of payment you used, unless you agreed otherwise. We may withhold reimbursement until we have received the book back or you have supplied evidence of having sent it back. Send the book back within 14 days of your notice; you bear the direct cost of returning it, and you are liable only for any diminished value resulting from handling beyond what is necessary to establish its nature and characteristics.

The ebook

Digital content that is not supplied on a tangible medium is exempt from the right of withdrawal once performance has begun with your prior express consent and your acknowledgement that you thereby lose the right. That is the box you tick at checkout; its text and the time you ticked it are repeated in your order confirmation. Until you download a file you may still ask us to cancel.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To iLiks bv, Korte Zoutstraat 20, 9300 Aalst, [email protected]:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: … , ordered on … / received on … .
Name of consumer(s): … Address of consumer(s): … Signature (only if this form is notified on paper): … Date: …
(*) Delete as appropriate.